By Safer Integrated Health and Social Care Environments PhD Student, Lauren Lawson
In August I was lucky enough to have the opportunity to travel to Singapore to attend the BMJ International Forum on Quality and Safety in Healthcare. I presented a poster about a service evaluation I had worked on, led by Dr Matt Cooper, which explored a hospital discharge service providing one-to-one, personalised support for carers of people leaving hospital.
The conference theme, moving together toward sustainable quality, emphasised the importance of collaboration across sectors to achieve lasting improvements in healthcare. Many sessions focused on involving patients and carers as partners in care, by embedding lived experience into service design and evaluation to make change meaningful and sustainable. Other sessions explored how to support population health across the life course, recognising the social factors that shape health and the role of community-based care.
“For me, a key message was that sustainability in healthcare also depends on continuity, where good care extends beyond the hospital to meet people’s needs in the community.”
These messages echoed the key findings from our service evaluation, which highlighted how person-centred, inclusive support can empower carers to support their own wellbeing and the patient during hospital-to-home transitions. Our approach of working with staff and carers to understand the service’s impact reflected the same emphasis on participation and learning that was central to the conference. For me, a key message was that sustainability in healthcare also depends on continuity, where good care extends beyond the hospital to meet people’s needs in the community.
After the conference I got to explore Singapore and think about sustainability in a different way. The contrast between greenery and skyscrapers, the hawker centres blending food from diverse communities together, and the evening light show through the Supertrees were all incredible reminders the benefits of collaborative design.
